Job Description
Join our dynamic hiring event for part-time Customer Service Representatives in Raleigh! Nexus Solutions Group is seeking passionate individuals to deliver exceptional support to our growing client base. This is your opportunity to launch a rewarding career with competitive pay, flexible scheduling, and comprehensive training. On-the-spot interviews available! Apply today and become part of our award-winning team.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with support teams to resolve complex technical issues
- Meet/exceed performance metrics for response time and customer satisfaction
- Identify upsell opportunities and contribute to revenue growth
- Participate in ongoing training to enhance product knowledge
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in a fast-paced environment
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk, etc.)
- Strong problem-solving abilities and emotional intelligence
- Ability to work evenings/weekends based on business needs
- Typing speed of 40+ WPM with high accuracy
- Background check and drug screen required