Job Description
Join our dynamic team as an Entry Level Call Center Representative and kickstart your career in customer service! We're seeking motivated individuals with no prior experience to join our fast-paced environment in Austin, TX. Enjoy competitive pay, comprehensive training, and immediate start opportunities. At ConnectSolutions, we value your growth and provide a supportive atmosphere where you can develop essential skills while making a real impact. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- Strong communication skills in English
- Ability to type 25+ WPM
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable internet connection for remote options
- Flexible availability (including weekends if required)