Job Description
Join our award-winning team as a Customer Service Representative in Portland, OH! We're seeking dynamic professionals to deliver exceptional customer experiences with weekly pay and immediate start opportunities. Enjoy a supportive environment with comprehensive training, career growth potential, and benefits package including health insurance and 401k. No nights or weekends required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and exchanges using CRM software
- Collaborate with billing team to resolve payment discrepancies
- Maintain detailed customer records in Salesforce database
- Meet/exceed performance metrics: 25+ calls/day, 90% first-call resolution
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions for product updates
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center environment
- Proficiency with Microsoft Office and CRM systems
- Exceptional communication skills with clear articulation
- Ability to multitask in fast-paced setting
- Positive attitude with conflict resolution aptitude
- Reliable transportation to Portland, OH office
- Must pass background check and drug screening