Job Description
Join our award-winning customer experience team in Nashville! We're seeking passionate individuals to deliver exceptional service and drive customer satisfaction. Enjoy competitive pay, comprehensive benefits, and a supportive work environment with immediate start opportunities. Grow your career while making a real impact in our community.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve customer concerns using problem-solving skills and product knowledge
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to address complex issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Proactively identify opportunities to improve customer experience
Qualifications
- 1+ years of customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficient with CRM software (Salesforce preferred) and MS Office Suite
- Ability to multitask and adapt to changing priorities
- Strong problem-solving abilities with a customer-first mindset
- High school diploma or equivalent; college degree preferred