Job Description
Join our dynamic customer support team in Seattle! We're urgently hiring motivated Customer Service Representatives to deliver exceptional experiences. This full-time position offers immediate start for qualified candidates eager to make an impact. Enjoy competitive pay, comprehensive training, and a collaborative environment focused on growth and recognition.
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using CRM tools while maintaining service standards
- Document interactions accurately in Salesforce and escalate critical concerns
- Collaborate with cross-functional teams to improve processes
- Meet/exceed KPIs for CSAT, resolution time, and first-contact resolution
- Contribute to knowledge base updates and training materials
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM systems (Salesforce preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- High school diploma; associate's degree preferred
- Available for flexible shifts including weekends