Job Description
Immediate opening for Customer Service Representatives in Seattle, WA! Join our award-winning team at Pacific Connect Solutions and deliver exceptional support experiences. We're urgently hiring motivated professionals to join our dynamic customer service hub. Enjoy competitive pay, comprehensive benefits, and opportunities for growth in a fast-paced environment.
As a key member of our customer success team, you'll resolve inquiries, build relationships, and drive satisfaction across multiple channels. Training starts immediately - apply today to start your career with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex problems
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training and process improvements
Qualifications
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask in high-pressure situations
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent required
- Flexibility to work rotating shifts including weekends
- Positive attitude and team player mentality