Job Description
Join our urgent hiring event for Customer Service Representatives! We're expanding our support teams in Atlanta, GA and Ohio with immediate openings. ConnectSphere Solutions offers competitive pay, comprehensive benefits, and career growth opportunities. This hybrid role combines remote flexibility with in-person collaboration at our modern downtown offices. Perfect for customer-focused professionals seeking stability and advancement.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions and troubleshoot technical issues using CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives
- Train new team members on product knowledge and service standards
Qualifications
- 1+ years of customer service experience in fast-paced environments
- Proficient in CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to type 40+ WPM with strong attention to detail
- Comfortable working remotely with reliable internet access
- High school diploma or equivalent (college preferred)
- Available to attend in-person hiring event in Atlanta or Ohio