Job Description
Join ConnectCare Solutions' dynamic team as a Weekend Customer Service Representative! We're seeking energetic professionals to deliver exceptional support during peak hours. Enjoy competitive pay, flexible weekend scheduling, and opportunities for advancement in our state-of-the-art San Antonio facility. Our supportive culture emphasizes growth, recognition, and work-life balance. On-the-spot interviews available at our Hiring Event!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams
- Adhere to compliance protocols
- Identify upsell opportunities
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience
- Typing speed: 35+ WPM
- Strong problem-solving abilities
- Weekend availability mandatory (Sat/Sun)
- Proficient with Microsoft Office
- Spanish bilingual preferred
- Positive attitude and resilience