Job Description
Join our award-winning customer experience team at Nexus Solutions Group! We're hosting an exclusive hiring event for dynamic Customer Service Representatives in Houston. As a key member of our support hub, you'll transform customer interactions into loyalty-building moments while enjoying competitive benefits and rapid growth opportunities.
Why You'll Love Working Here:
- Comprehensive health/dental/vision insurance
- Tuition reimbursement program
- Flexible hybrid work schedule
- Quarterly performance bonuses
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document interactions in CRM system while maintaining HIPAA/GDPR compliance
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities to increase customer lifetime value
- Participate in weekly training to master product knowledge
- Maintain 25+ daily calls while meeting quality metrics
Qualifications
- 2+ years customer service experience in high-volume environment
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional conflict resolution and empathy skills
- Ability to multitask across digital channels
- High school diploma or equivalent (college preferred)
- Spanish bilingual certification (strongly preferred)
- Valid Texas driver's license (for occasional off-site events)