Job Description
Join our award-winning call center team in Tampa, FL and launch your customer service career with comprehensive paid training! We're seeking motivated individuals to deliver exceptional support to clients across diverse industries. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No prior experience required – we provide all training needed to succeed. Apply today and start your journey with a company that invests in its people!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using established protocols and tools
- Document interactions accurately in CRM systems
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to compliance and security guidelines
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Previous customer service experience preferred (not required)
- Must pass background check and drug screening
- Reliable transportation to our Tampa facility
- Flexible availability including evenings/weekends
- Typing speed of 35+ WPM