Job Description
Join ConnectSphere Solutions' award-winning customer service team and launch your career in customer excellence! We're seeking dynamic Weekend Shift Customer Service Representatives to deliver world-class support to our clients across Boston and New York. This is your opportunity to work in a fast-paced, collaborative environment with comprehensive training, competitive compensation, and immediate start dates.
Why Join Us?
- Flexible weekend schedules (Saturday/Sunday)
- Comprehensive paid training program
- Performance-based bonuses and incentives
- Career advancement opportunities
- Modern downtown Boston location
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for call quality and resolution time
- Adhere to all company policies and regulatory requirements
- Participate in ongoing training and coaching sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service or call center experience
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with Windows OS and basic software applications
- Ability to work independently and in team environments
- Flexible availability for weekend shifts (6am-10pm)
- Reliable transportation to Boston office