Job Description
Launch your career with CityConnect Solutions! We're seeking motivated Entry-Level Customer Service Representatives in Chicago to join our award-winning team. No experience necessary – we provide comprehensive paid training to equip you with everything needed to succeed. Enjoy competitive pay, full benefits, and clear growth pathways within our supportive environment. If you're passionate about helping others and thrive in fast-paced settings, this is your opportunity to build a lasting career in customer service.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with support teams to ensure seamless solutions
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students welcome)
- Excellent verbal/written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency with basic computer applications
- Ability to work flexible shifts including evenings/weekends
- Passion for delivering exceptional customer experiences
- No experience required – training provided