Job Description
Join CityConnect Solutions as a Local Customer Service Representative and become the heart of our community! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive team environment. Help us build stronger neighborhood connections while advancing your career in customer service.
Why Join Us?
- Immediate start date – no waiting!
- Comprehensive benefits package including health insurance
- Career advancement opportunities
- Modern, collaborative workspace
- Competitive hourly wages with performance bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person interactions
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records in CRM systems with precision
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics for customer satisfaction (CSAT) and resolution times
- Proactively identify opportunities to improve customer experience
- Participate in ongoing product training and team meetings
Qualifications
- High school diploma or equivalent required
- 1+ years of customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Must be authorized to work in the US
- Philadelphia residency preferred (local focus)