Job Description
Join GlobalConnect Solutions as a Weekend Customer Service Representative in vibrant Fort Worth! We're seeking dedicated professionals to deliver exceptional support during our peak weekend hours. Enjoy a dynamic work environment with competitive pay, comprehensive training, and opportunities for career growth. As a key member of our support team, you'll be the voice of our brand, helping customers with inquiries, resolving issues, and ensuring satisfaction. Our hiring event offers on-the-spot interviews – apply today to start your journey with us!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product/service inquiries using CRM systems and knowledge bases
- Document interactions accurately in Salesforce and maintain detailed records
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Participate in weekend team huddles and ongoing training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a call center or retail environment
- Proficient with CRM software (Salesforce experience a plus)
- Exceptional verbal/written communication skills and active listening
- Ability to multitask in a fast-paced weekend shift environment
- Strong problem-solving skills with a customer-first mindset
- Reliable transportation and weekend availability (Sat/Sun 8am-6pm)