Job Description
Join our award-winning team at Apex Solutions Group! We're hosting an exclusive hiring event for motivated Customer Service Representatives to fill weekend shift positions in Fresno, CA. Enjoy competitive pay, comprehensive benefits, and a dynamic team environment. No nights or holidays required! Apply now to secure your spot at our in-person hiring event.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Resolve billing inquiries and technical support issues efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with cross-functional teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and resolution rate
- Participate in weekend team huddles and training sessions
- Identify process improvement opportunities and share feedback
Qualifications
- Minimum 1 year customer service experience in a fast-paced environment
- Strong typing skills (40+ WPM) with proficiency in Microsoft Office Suite
- Excellent verbal communication and active listening abilities
- Ability to work independently and make sound decisions
- Flexibility to work Saturdays/Sundays (8am-6pm shifts available)
- High school diploma or equivalent; college degree preferred
- Proficiency with ticketing systems (Zendesk/Salesforce experience a plus)
- Positive attitude and commitment to customer satisfaction