Job Description
Join Our Elite Support Team in Richmond!
Are you a customer service champion seeking weekend flexibility? Elite Support Solutions is hosting a hiring event for motivated individuals to join our dynamic team in Virginia. Enjoy competitive pay, comprehensive benefits, and a supportive work environment while delivering exceptional experiences to our diverse client base.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in our CRM system while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution targets
- Contribute to process improvement initiatives for enhanced service delivery
- Act as brand ambassador through professional communication at all touchpoints
Qualifications
- 1+ years of customer service experience in fast-paced environments
- Exceptional verbal/written communication skills with neutral accent
- Proficiency in CRM platforms (Salesforce, Zendesk preferred)
- Ability to thrive in weekend shifts (Sat/Sun 8am-8pm)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; college degree a plus
- Valid government-issued photo ID for onboarding