Job Description
Join Nexus Solutions Group for an exclusive hiring event for Customer Service Representatives! We're seeking dynamic individuals to deliver exceptional support during weekend shifts in Fresno, CA. Enjoy competitive pay, comprehensive training, and a collaborative team environment. This is your chance to launch a rewarding career in customer service while enjoying work-life balance through weekend hours.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to escalate complex cases
- Meet performance metrics for call handling and customer satisfaction
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Proficient in multitasking and time management
- Strong verbal/written communication skills
- Ability to work independently and as part of a team
- Flexible availability for weekend shifts (Sat/Sun)
- Basic computer literacy with CRM software experience