Job Description
Join our exclusive weekend hiring event for Customer Service Representatives! We're expanding our teams in Baltimore, MD and Georgia with competitive weekend shift opportunities. As a key member of our customer experience team, you'll deliver exceptional service while enjoying a 4-day work week with Saturdays and Sundays off. This is your chance to launch a rewarding career with a company that invests in growth and work-life balance.
What We Offer:
- Comprehensive training program
- Health benefits & retirement plans
- Clear advancement pathways
- Team-based incentive bonuses
- Modern remote/hybrid flexibility
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders and troubleshoot technical issues
- Update CRM records with accurate customer data
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify opportunities to improve customer experience
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Strong problem-solving and conflict resolution abilities
- Ability to thrive in weekend-based schedules
- Basic technical troubleshooting knowledge
- Positive, resilient attitude under pressure