Job Description
Join our award-winning customer service team at Customer Solutions Group! We're hosting a dedicated hiring event for Weekend Shift Customer Service Representatives in Fresno, CA. This is your opportunity to launch a rewarding career with competitive pay, comprehensive training, and a supportive team environment. Enjoy weekend-only schedules (Sat/Sun) while delivering exceptional service to our diverse clientele. No experience required – we provide full paid training!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95%+ satisfaction metrics
- Resolve billing, technical, and account issues using CRM systems (Salesforce training provided)
- Document interactions accurately in ticketing systems and maintain call logs
- Collaborate with technical teams to resolve complex escalations within SLAs
- Participate in weekend shift rotations (6am-2pm & 2pm-10pm) with flexible scheduling
- Contribute to team performance goals and quality assurance benchmarks
Qualifications
- High school diploma or equivalent; college coursework preferred
- Strong communication skills with clear, professional phone etiquette
- Ability to type 40+ WPM with accurate data entry skills
- Proficiency in multitasking and navigating multiple software systems
- Weekend availability mandatory; weekday flexibility a plus
- Problem-solving mindset with empathy for customer needs
- Passion for continuous learning and technology adoption