Job Description
Join our elite customer service team and deliver exceptional experiences! Global Solutions Inc. is hosting a dedicated hiring event for Weekend Shift Customer Service Representatives in sunny Miami. This is your opportunity to join a dynamic, award-winning company with industry-leading training and career advancement paths.
Why You'll Love Working Here:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits (Day 1)
- Tuition reimbursement program
- Modern, collaborative workspace
- Recognition for top performers
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy
- Update customer records in CRM systems with 100% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for call quality, resolution time, and CSAT
- Identify upsell opportunities for premium services
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C environment
- Exceptional communication skills in English (Spanish fluency a plus)
- Proficiency with CRM software (Salesforce experience ideal)
- Ability to work flexible weekends (Sat/Sun) and holidays
- Strong problem-solving and conflict resolution abilities
- Typing speed of 45+ WPM with 98% accuracy