Job Description
Join our award-winning team as a Customer Service Representative and make an immediate impact! We're hosting a hiring event in Louisville, KY to fill multiple immediate hire positions. As a key player in our customer experience team, you'll resolve inquiries, build relationships, and drive satisfaction. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic, supportive environment.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Document interactions in CRM systems while maintaining data integrity
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer value
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in call center or retail
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong attention to detail and problem-solving abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and commitment to teamwork