Job Description
Join our award-winning customer service team at Global Connect Solutions! We're hosting an exclusive hiring event for Customer Service Representatives seeking weekend opportunities in New York and Pennsylvania. Enjoy competitive pay, comprehensive benefits, and a supportive culture where your growth matters.
What You'll Love:
• Weekend shift flexibility (Fri-Sun)
• Paid training and career advancement
• Health/dental/vision benefits
• Remote-friendly options available
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve billing, technical, and service inquiries
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for quality and speed
- Identify upsell opportunities for premium services
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently in remote setting
- High school diploma or equivalent required
- Weekend availability mandatory
- Typing speed: 40+ WPM
- Basic technical troubleshooting knowledge