Job Description
Join ClientFirst Solutions, a leading customer experience innovator, as a Part-Time Customer Service Representative. Work remotely from Charlotte, NC while delivering exceptional support to our growing client base. Enjoy flexible hours, competitive pay, and a supportive virtual team environment. No commute required!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet/exceed performance metrics for response time and satisfaction
- Identify opportunities to improve customer experience
- Complete product knowledge training
- Adhere to company policies and data security protocols
Qualifications
- 1+ years customer service experience
- Excellent communication and problem-solving skills
- Ability to work independently in a remote setting
- Proficiency with CRM software and Microsoft Office
- High school diploma or equivalent
- Reliable high-speed internet connection
- Available 20-30 hours/week (flexible scheduling)
- Positive attitude and patience under pressure