Job Description
Join our award-winning team as a Local Customer Service Representative in Washington D.C.! We're urgently hiring passionate individuals to deliver exceptional support to our diverse clientele. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative environment where your voice matters. If you thrive in dynamic settings and excel at problem-solving, this is your chance to grow with a company that invests in its people. Apply today and start your rewarding career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve complex issues using multi-channel communication tools while maintaining SLAs
- Document interactions accurately in CRM systems and escalate unresolved cases appropriately
- Collaborate with cross-functional teams to improve service quality and customer satisfaction
- Proactively identify upsell opportunities based on customer needs and product knowledge
- Participate in ongoing training to refine product expertise and communication skills
- Contribute to team goals by meeting performance metrics for resolution times and CSAT scores
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk) and Microsoft Office Suite
- Ability to multitask effectively while maintaining attention to detail
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings/weekends as needed (training provided)
- U.S. work authorization and clear background check required