Job Description
Immediate Weekend Shift Opportunity in Raleigh, NC! Join our award-winning customer service team and start your career with competitive pay, comprehensive benefits, and a supportive culture. We're hiring dedicated professionals for weekend-only roles with guaranteed hours and rapid advancement opportunities.
Why Choose Us?
- Weekly pay + performance bonuses
- Free health/dental/vision insurance
- Paid training and certification
- Modern downtown Raleigh office
- Work-life balance with weekends off
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries and technical issues
- Meet/exceed daily performance metrics (CSAT, AHT)
- Document interactions in CRM systems
- Collaborate with team members for seamless service
- Adhere to compliance and security protocols
- Identify opportunities for process improvement
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience
- Strong communication and problem-solving skills
- Ability to work independently in fast-paced environment
- Proficiency with Windows OS and CRM software
- Weekend availability (Sat-Sun 8am-8pm)
- Flexible to occasional weekday overtime
- Background check/drug screen required