Job Description
Are you looking for a rewarding career with growth opportunities? Apex Support Solutions is seeking a dedicated and empathetic Customer Service Representative to join our dynamic team in Memphis, TN.
We specialize in providing top-tier support for leading brands, and we are currently looking for motivated individuals to start their journey with us. The best part? We provide comprehensive paid training for all new hires, meaning you don't need prior experience to apply.
As a member of our team, you will be the first point of contact for our valued clients, ensuring their needs are met with professionalism and efficiency. We value hard work, integrity, and a positive attitude above all else.
Responsibilities
- Handle Customer Inquiries: Respond to customer questions and concerns via phone, email, and live chat in a professional and timely manner.
- Problem Resolution: Investigate and resolve customer issues or complaints, ensuring a high level of satisfaction.
- Account Management: Process orders, returns, and account updates accurately and securely.
- Documentation: Maintain detailed and accurate records of all customer interactions in our CRM system.
- Team Collaboration: Work closely with sales and technical support teams to ensure seamless service delivery.
- Feedback Collection: Gather customer feedback to help improve our products and services.
Qualifications
- Education: High school diploma or GED required.
- Experience: No prior experience necessary; paid training provided for all candidates.
- Skills: Excellent verbal and written communication skills.
- Technical: Basic computer proficiency and typing speed of 35+ WPM.
- Attitude: A positive attitude, strong work ethic, and willingness to learn new processes.
- Availability: Ability to work full-time, including weekends and holidays as needed.