Job Description
Join our award-winning customer service team in Columbus, Ohio! We're seeking passionate individuals to deliver exceptional support during weekend shifts. Enjoy competitive pay, flexible scheduling, and immediate start opportunities. Our modern downtown office offers a collaborative environment with comprehensive training and career growth paths. Perfect for students, parents, or professionals seeking weekend work-life balance.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team members on complex cases
- Participate in ongoing training sessions
- Maintain product knowledge across service offerings
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (e.g., Salesforce)
- Exceptional verbal/written communication
- Ability to work independently in remote settings
- Available Saturdays and Sundays (8am-6pm)
- Quick problem-solving abilities