Job Description
Join our award-winning customer service team at Apex Solutions Group in Raleigh! We're seeking dynamic professionals to deliver exceptional experiences in our state-of-the-art call center. Enjoy competitive pay, comprehensive benefits, and a supportive culture that values your growth. Immediate start available for qualified candidates.
Why Choose Us?
- Industry-leading training programs
- Clear advancement paths
- Modern, ergonomic workspaces
- Health/dental/vision coverage
- 401(k) with company match
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism
- Resolve customer inquiries using CRM systems (Salesforce)
- Document interactions accurately in compliance protocols
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Collaborate with team leads for process improvements
- Participate in ongoing product knowledge training
- Uphold brand standards in all communications
Qualifications
- 2+ years customer service experience
- Proficient in typing (40+ WPM)
- Strong problem-solving abilities
- Experience with Salesforce or similar CRM
- Excellent verbal/written communication
- Ability to work flexible shifts
- High school diploma or equivalent
- Positive, resilient attitude