Job Description
Join our award-winning team as a Customer Service Representative and start immediately! We're seeking dedicated professionals to handle weekend shifts in Columbus, OH. Enjoy competitive pay, comprehensive training, and a supportive environment where your skills make a real impact. This is your chance to launch or advance your career in customer service with a company that values growth and work-life balance.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately and maintain detailed customer records
- Collaborate with support teams to ensure seamless issue resolution
- Meet/exceed performance metrics for call quality and resolution rates
- Adapt to product updates and process changes through ongoing training
- Maintain positive customer relationships during high-stress situations
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Columbus office for training
- Weekend availability (Sat/Sun) and flexibility for holidays