Job Description
Join our dynamic team as a Local Customer Service Representative and kickstart your career in the heart of San Jose's thriving tech hub! We're hosting an exclusive hiring event for motivated individuals with no prior experience. Enjoy comprehensive training, competitive benefits, and a supportive environment where your growth matters. Be the voice of our valued customers while building lasting skills in communication, problem-solving, and digital tools. Ready to launch your career? Apply now!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve issues efficiently with empathy and professionalism
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product knowledge training
- Identify opportunities to enhance customer experiences
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal communication skills in English
- Basic computer proficiency with willingness to learn new software
- Positive attitude and customer-focused mindset
- Ability to multitask in a fast-paced environment
- Reliable internet access for remote work components
- Flexibility to work occasional evenings/weekends
- Must attend our San Jose hiring event on June 15, 2024