Job Description
Join our award-winning customer service team in sunny Long Beach, CA! We're seeking dedicated Weekend Shift Customer Service Representatives to deliver exceptional experiences. Enjoy comprehensive paid training, competitive benefits, and a supportive team environment. This role is perfect for those seeking work-life balance with weekends off during the week. No experience needed – we provide all the training you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for call quality and resolution time
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working flexible weekend shifts (Sat/Sun)
- Patience and empathy in high-pressure situations
- Basic computer proficiency with typing speed of 35+ WPM
- Background check required