Job Description
Join our award-winning team as a Customer Service Representative in Dallas, TX! We're offering a unique weekend shift opportunity with comprehensive paid training to launch your career in customer service. At Premier Solutions Group, we invest in our people through industry-leading development programs and a supportive, growth-oriented environment. As a key member of our client support team, you'll handle inbound inquiries, resolve complex issues, and deliver exceptional experiences—all while enjoying competitive pay, benefits, and advancement opportunities.
This role requires weekend availability (Saturday/Sunday) and includes paid onboarding to ensure your success. If you're a motivated communicator with a passion for helping others, apply today to start your journey with a company that values your growth!
Responsibilities
- Handle high-volume inbound/outbound customer communications via phone, email, and chat
- Resolve product inquiries, billing issues, and service complaints with empathy and efficiency
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Maintain product knowledge through continuous training and resource utilization
- Proactively identify opportunities to improve customer experience and service quality
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service experience; paid training provided
- Exceptional verbal/written communication skills in English
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible weekends (Saturday/Sunday) and holidays
- Strong problem-solving skills and attention to detail
- Positive attitude with ability to thrive in fast-paced environments