Job Description
Join TechConnect Solutions as a Night Shift Chat Support Specialist and become the digital hero for our clients! We're seeking empathetic and tech-savvy professionals to deliver exceptional customer support through live chat channels. This fully remote position offers the flexibility to work from home while making a real impact in the customer experience landscape. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment.
What We Offer:
- Competitive hourly pay + performance incentives
- 100% remote work setup with equipment provided
- Comprehensive health benefits and 401(k) matching
- Opportunities for career advancement
- Collaborative virtual team culture
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet or exceed performance metrics (CSAT, response times)
- Contribute to process improvement initiatives
- Participate in ongoing training programs
Qualifications
- 1+ years of customer support experience (chat/email preferred)
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk/Salesforce a plus)
- High school diploma or equivalent (college degree preferred)
- Reliable high-speed internet connection
- Available to work nights (11 PM - 8 AM CT)
- Strong problem-solving and conflict resolution abilities