Job Description
Join CityServe Communications as a Local Customer Service Representative and become the heart of our community-focused team! We're seeking passionate individuals to deliver exceptional support to Philadelphia residents while building meaningful connections. This full-time role offers immediate start opportunities with competitive pay, comprehensive benefits, and career advancement pathways.
As a valued member of our Philadelphia team, you'll handle inbound inquiries, resolve issues efficiently, and embody our commitment to outstanding service. We provide extensive training and a supportive environment where your contributions directly impact customer satisfaction and community trust. Ready to make a difference in your city? Apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person channels for Philadelphia residents
- Resolve billing, service, and technical inquiries with empathy and accuracy
- Document interactions in CRM systems while maintaining detailed records
- Collaborate with technical teams to escalate complex issues effectively
- Contribute to service improvement initiatives through feedback analysis
- Represent company values with professionalism during community interactions
- Meet/exceed performance metrics for resolution time and customer satisfaction
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in local market environments
- Strong communication skills with clear articulation in English
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in fast-paced Philadelphia service environments
- Knowledge of local Philadelphia neighborhoods and services (asset)
- Flexible availability including evenings and weekends as needed
- Positive attitude with problem-solving aptitude