Job Description
Join our award-winning customer service team as a Weekend Shift Representative! Enjoy the flexibility of working remotely from Wichita, KS while delivering exceptional support to our valued clients. This full-time position offers competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and product-related issues using CRM systems
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to resolve complex escalations
- Meet/exceed performance metrics including quality and response time
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or hybrid setting
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Excellent verbal/written communication in English
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection
- Must be available Saturdays and Sundays