Job Description
Join our award-winning customer experience team at ConnectSolutions Inc. as a Part-Time Chat Support Specialist in Columbus, Ohio! We're seeking tech-savvy communicators to deliver exceptional remote customer support through our live chat platform. No prior experience required – we provide comprehensive paid training to set you up for success.
Enjoy the flexibility of part-time hours (20-30 hrs/week) while building valuable skills in digital communication, problem-solving, and customer relationship management. Our modern downtown office offers a collaborative environment with state-of-the-art technology and supportive team culture.
What We Offer:
- Competitive hourly pay with performance bonuses
- Fully paid 3-week training program
- Career advancement opportunities to senior support roles
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues for SaaS platform users
- Document all interactions using Zendesk ticketing system
- Collaborate with Tier 2 support for complex escalations
- Maintain 95%+ customer satisfaction score
- Participate in weekly skill-building workshops
- Adhere to PCI compliance standards for payment processing
Qualifications
- High school diploma or equivalent (college preferred)
- 40+ WPM typing speed with 98% accuracy
- Experience with CRM tools (Salesforce/Zendesk a plus)
- Exceptional written communication skills
- Ability to multitask across 3-4 chat windows
- Basic troubleshooting knowledge for software issues
- Available for evening/weekend shifts
- Must pass background check and drug screening