Job Description
Join our dynamic team at GlobalConnect Solutions! We're seeking passionate Customer Service Representatives for our weekend shift positions in Sacramento. This role offers competitive pay, comprehensive benefits, and growth opportunities in a supportive environment. Our hiring event on October 15th provides immediate interviews for qualified candidates.
Why Join Us?
- Flexible weekend schedule (Sat-Sun)
- Health, dental, and vision insurance
- Paid training and career advancement
- Modern downtown Sacramento workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions in CRM systems with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR)
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience
- Proficient in Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to work independently in fast-paced environment
- Weekend availability (Sat/Sun 8am-6pm)
- High school diploma or equivalent required
- Bilingual (English/Spanish) preferred