Job Description
Join our dynamic team as a Weekend Customer Service Representative in sunny San Diego! We're seeking energetic professionals to deliver exceptional support to local clients while enjoying competitive pay and flexible weekend schedules. Immediate start available for qualified candidates who thrive in fast-paced environments. Benefit from comprehensive training, a supportive culture, and opportunities for growth within our expanding service network.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed customer satisfaction and productivity metrics
- Participate in weekend shift rotations (Sat/Sun)
Qualifications
- High school diploma or equivalent; college preferred
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently during weekend shifts
- Spanish fluency highly desirable
- Availability for Saturday/Sunday shifts (8am-5pm)