Job Description
Join our award-winning team as a Weekend Customer Service Representative in Sacramento! We're seeking energetic professionals to deliver exceptional support during Saturday and Sunday shifts. Enjoy comprehensive paid training, competitive hourly pay, and a flexible schedule while building a rewarding career in customer service. Perfect for students, parents, or anyone seeking weekend-only work with growth opportunities.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues with empathy
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet performance metrics for call resolution and satisfaction scores
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk)
- Ability to thrive in fast-paced weekend environments
- Strong problem-solving and conflict resolution abilities
- Flexible availability for weekend shifts (Sat/Sun 8am-6pm)