Job Description
Join our dynamic team at GlobalConnect Solutions! We're hosting exclusive hiring events for motivated Customer Service Representatives in Baltimore, MD and Georgia. Enjoy competitive pay, weekend shift flexibility, and comprehensive benefits. Perfect for career-driven individuals seeking growth in a supportive environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics for resolution times and satisfaction
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Ability to work weekends and holidays reliably
- Proficient in Windows and CRM software