Job Description
Join our award-winning customer support team and deliver exceptional experiences from your home office! Apex Solutions is seeking passionate Weekend Customer Service Representatives to serve our Denver-based clients. Enjoy flexible weekend schedules while making a real impact in a fast-paced, remote environment.
We provide cutting-edge tech, comprehensive training, and a supportive culture focused on your growth. If you're a natural problem-solver with a customer-first mindset, this is your opportunity to thrive!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service issues using advanced CRM tools
- Document interactions meticulously in Salesforce and maintain accurate records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for CSAT, resolution time, and first-contact resolution
- Contribute to process improvements through regular feedback sessions
- Maintain deep product knowledge across 3+ service lines
Qualifications
- 2+ years customer service experience in remote or call-center environment
- Proven proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication skills with clear, empathetic delivery
- Type 45+ WPM with strong computer navigation abilities
- Reliable high-speed internet and dedicated home office space
- Ability to work independently while collaborating effectively
- Availability for all weekend shifts (Sat/Sun 6am-6pm MST)