Job Description
Join our dynamic hiring event for full-time Call Center Representatives in Charlotte, NC! At Apex Customer Solutions, we're seeking passionate professionals to deliver exceptional customer experiences across multiple industries. This on-site hiring event offers immediate interviews, same-day offers, and comprehensive training programs. Enjoy competitive pay, performance bonuses, health benefits, and career advancement opportunities in a modern, tech-enabled environment. Perfect for career changers and experienced agents alike!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Participate in ongoing training and development sessions
- Adhere to compliance regulations and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Ability to type 40+ WPM with high accuracy
- Proficient with Microsoft Office and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and resilience in high-volume environments