Job Description
Join our dynamic customer service team in Houston and become the voice of our brand during critical overnight hours. This night shift position offers immediate start for motivated professionals seeking flexible schedules while delivering exceptional support to our diverse client base. Enjoy competitive compensation, comprehensive training, and career advancement opportunities in a fast-paced environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% accuracy
- Resolve billing, technical, and account issues using CRM systems
- Document interactions in Salesforce while maintaining HIPAA compliance standards
- Collaborate with escalation teams for complex resolution scenarios
- Meet/exceed KPIs including CSAT scores and first-contact resolution rates
- Contribute to process improvement initiatives through feedback sessions
Qualifications
- Minimum 1 year customer service experience in call center or retail environments
- Proficient in CRM platforms (Salesforce preferred) and MS Office Suite
- Ability to type 45+ WPM with strong attention to detail
- Flexible availability including weekends and holidays
- High school diploma or equivalent; college coursework preferred
- Spanish bilingual certification strongly desired
- Pass background check and drug screening