Job Description
Join our award-winning team as a Customer Service Representative and enjoy the stability of weekly pay! We're seeking empathetic professionals to deliver exceptional support to our diverse client base. This is an immediate-start position with comprehensive training and growth opportunities. Our Philadelphia office offers a collaborative environment where your contributions are valued daily. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, product, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for response time and resolution
- Collaborate with technical teams to escalate complex issues
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software and MS Office
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including weekends/holidays