Job Description
Join our dynamic team at Peak Support Solutions as a Customer Service Representative in Colorado Springs! We're urgently hiring for immediate start positions where you'll deliver exceptional support to our valued clients. Enjoy competitive compensation, comprehensive training, and a collaborative environment focused on growth. This is your chance to launch or advance your career in customer service with a forward-thinking company committed to employee success.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and billing concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex cases
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities for service enhancements
- Participate in ongoing training to refine product knowledge
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal and written communication skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Positive attitude with customer-first mindset
- Available for flexible shifts including evenings/weekends