Job Description
Join our dynamic team at Apex Solutions for an exclusive hiring event for Customer Service Representatives! Enjoy the stability of full-time employment with the convenience of weekly paychecks. We're seeking passionate individuals to deliver exceptional support to our diverse clientele in a fast-paced environment. What We Offer:
- Competitive hourly pay with weekly direct deposit
- Comprehensive training and career development
- Health benefits and retirement plans
- Modern, collaborative workspace in downtown Atlanta
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Meet/exceed quality and performance metrics
- Collaborate with team to improve service processes
- Upsell products/services when appropriate
- Maintain positive brand representation at all times
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Strong typing (40+ WPM) and computer proficiency
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic knowledge of CRM platforms (Salesforce a plus)
- Flexibility to work weekends/holidays as needed