Job Description
Join our award-winning call center team in Baltimore and get paid weekly! We're immediately hiring motivated Customer Service Representatives for inbound/outbound roles with no nights or weekends. Enjoy comprehensive benefits, paid training, and career growth opportunities. Perfect for career changers or those seeking financial stability with predictable paychecks. Apply today to start your new career journey!
Responsibilities
- Handle 50-70 inbound/outbound calls daily in professional manner
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM system
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experience
- Adhere to company policies and regulatory compliance
Qualifications
- High school diploma or equivalent required
- 6+ months customer service or call center experience preferred
- Strong communication and problem-solving skills
- Ability to navigate multiple systems simultaneously
- Must pass background check and drug screen
- Reliable transportation to downtown Baltimore location