Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and kickstart your career in customer support! We're seeking dedicated individuals to deliver exceptional service during weekend shifts in Wichita, KS. Enjoy comprehensive paid training, competitive pay, and opportunities for advancement. Our supportive team environment values your contributions while helping customers resolve inquiries with empathy and efficiency. If you're a people person ready to grow professionally, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and patience
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in company systems for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Maintain high customer satisfaction metrics and performance targets
- Adhere to company policies and regulatory compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience (entry-level with training accepted)
- Strong communication and problem-solving skills
- Ability to work independently in a fast-paced weekend schedule
- Proficiency with Microsoft Office and basic software navigation
- Positive attitude and commitment to continuous learning
- Reliable transportation to our Wichita location