Job Description
Join our award-winning customer service team and make an immediate impact! We're seeking dynamic individuals to join our Fresno-based call center and deliver exceptional experiences to clients across California. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth matters. Start immediately and build a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (required)
- 6+ months customer service/call center experience preferred
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and typing speed (30+ WPM)
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset