Job Description
Join ConnectCare Solutions and transform your career with our award-winning customer service team! We're seeking passionate individuals to deliver exceptional support experiences with weekly pay and immediate start opportunities. Enjoy a modern remote-friendly environment, comprehensive benefits, and career growth pathways. Perfect for Ohio and Texas residents seeking stability and rapid onboarding!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams for complex issue escalation
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Participate in ongoing product and soft-skills training
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and computer literacy
- Exceptional verbal/written communication abilities
- Ability to work flexible shifts including evenings/weekends
- Proficiency with Zendesk/Salesforce or similar platforms
- Must reside in Ohio or Texas